Roborock Trade In Preliminary Result

Choose the vacuum
Fill in the questionnaire and upload photos online
3-6min
You may need 6 photos for this step. Having them ready can save time.

Operating time screen

Serial number (SN)

Vacuum base

Front view (cover closed & open)

Side view (cover closed & open)

Accessories (e.g., brush, tank, mop bracket, dustbin, dock, etc.)
Wait for evaluation by customer service

Wait for evaluation by customer service

Purchase Channels:

Damaged or missing accessories:

Operating time:

Re-valuate

Please wait.

Our customer service will inform you of the grade and estimated cashback amount of your old vacuum within 48 hours.

Please wait.

Preliminary evaluation results by customer service

Grade of the old vacuum estimated by customer service:

Cashback amount of the old vacuum estimated by customer service:

Note:This is not the final result. The final result is determined by the trade-in center based on the condition of the received vacuum.

Accept $ and Continue

Disagree with the Estimate

Note:This is not the final result.

Please ensure that the old robot vacuum you are shipping matches the uploaded images.

Preliminary evaluation results by customer service

Sorry

Due to your old robot vacuum not meeting the trade-in standards, we are unable to recycle it.

Thank you for your support. Our customer service will send you a discount code based on the evaluation results of your old vacuum for you to purchase a new device of designated vacuum.

Note:*Trade-in acceptance criteria for old devices: Good appearance, no malfunction, and operating time < 700 hours;

Continue the trade-in

Preliminary evaluation results by customer service

Grade of the old vacuum estimated by customer service:

Cashback amount of the old vacuum estimated by customer service:

Note:This is not the final result. The final result is determined by the trade-in center based on the condition of the received vacuum.

Sorry

You did not confirm the preliminary evaluation results within the agreed time frame. Please initiate reevaluation to participate in the "trade-in" campaign again.

Re-valuate

We've received your feedback.

You can request a re-evaluation to continue the trade-in process.

Re-evaluate

Reason:

Preliminary evaluation results by customer service

Grade of the old vacuum estimated by customer service:

Cashback amount of the old vacuum estimated by customer service:

Note:This is not the final result. The final result is determined by the trade-in center based on the condition of the received vacuum.

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