Roborock Fall Prime Day Reward Points Promotion-Terms & Conditions

Roborock US Official Store

Agreement to Rules: By entering this Fall Prime Day Reward Points Promotion (the "Promotion"), You (the "Entrant") agree to abide by the Terms & Conditions (or "Rules") and decisions, which are fully and unconditionally binding in all respects. The Roborock Promoter reserve the right to refuse, withdraw, or disqualify any customer at any time at the Roborock Promoter's sole discretion. By entering the promotion, You represent and warrant that You are eligible to participate based on the eligibility requirements explained in the Terms & Conditions. You also agree to accept the decisions of the Roborock Promoter as final and binding as they relate to the content of the promotion.

1. Fall Prime Day Reward Points Promotion Details

1.1 Promotion Period

6 Octorber to 7 Octorber  2026(PDT): Earn 2x points 

1.2 Eligible Purchases: Orders placed through the Roborock US Official Store during the 12th Anniversary Celebration Promotion Period are eligible to earn 2× points.

1.3 2x Points Multiplier: During the promotion period, the points you earn will be equal to 2x the total amount paid for your order. Only vacuum purchases made at MSRP will earn points equal to 2.4x the total amount paid.

1.4 Points Exclusions: Points are not awarded for expenses such as taxes, delivery fees, or any other non-product charges.

1.5 Earning Points: Points will be added to your account as "Pending Points" after your product has been dispatched. If only part of your order has been dispatched, points for the dispatched items will be added first.

1.6 For specific points usage rules (including but not limited to points accrual, validity period, scope of application, redemption ratio, return/refund handling, non-convertibility into cash or non-transferability, etc.), please refer to the Points Usage Rules. Such rules constitute an integral part of this agreement and shall have the same legal effect as this clause.

1.7 Points Rounding: The number of points you receive will be rounded down based on your total spending amount.

Example: For an order totalling USD 1,399.99, you will receive 4,199 points.

1.8 Points Redemption Rounding: When using points to deduct from an order, the deduction amount will also be rounded down.

Example: If you have 1,000 points, and 30 points = USD 1, you can deduct up to USD 33, leaving 10 points remaining in your account.

1.9 Discount Code Impact: Please note that using discount codes or coupons may affect the total number of points deducted. The final calculation will depend on the actual deduction applied to your order.

2. Points Freezing Period

37-Day Freezing Period: Points added as "Pending Points" during this promotion will be frozen for 37 days from the date they are added to your account. During the freezing period, these points can't be used or redeemed. After the freezing period ends, the points will become available for use. 

Example: If your points are added to your account as "Pending Points" on 7th Oct 2026, they will become available for redemption from 13th Nov 2026. 

3. Points Freezing, Deduction & Refund Rules

Applicable to all orders placed through the Roborock US Official Store from the effective date.

3.1 Refund During Freezing Period: If any refund occurs for the order during the freezing period, a corresponding amount of points will be deducted from your pending points based on the refund amount.

3.2 Full Return During Freezing Period: In the case of a full return and refund of the order during the freezing period, the pending points related to that order will be cancelled and will not be unfrozen or made available.

3.3 Partial Refund: In the case of a partial refund, the available points will be calculated and granted after the freezing period ends, on a pro-rata basis of the final transaction amount.

3.4 Order Cancellation: If you cancel an order, the points used as payment for that order will be refunded to your account immediately.

3.5 Return of Full Order: If you return the entire order, the points used as payment will be refunded along with the refund. If you return part of the order, the corresponding portion of used points will be refunded based on the ratio of the returned item amount to the total order amount.

3.6 Expired Points Non-Refundable: If some or all of the points used for payment have expired at the time of cancellation or return, those expired points will not be refunded.

3.7 Points Redemption Exclusion: Orders paid in whole or in part with reward points are not eligible to earn additional reward points.

3.8 Points Earned & Reused for New Order: If you earn points from your first order, use those points to place a second order, and then request a full or partial return/refund for the first order, the corresponding points originally issued for the first order will be deducted. If your account balance is insufficient, the points balance may be deducted to zero or a negative value.

3.9 Return After Confirmation of Receipt: If you return an item after confirming receipt, the reward points earned from that order will be deducted after we confirm receipt of the return. Points that are about to expire will be deducted first.

4. Violation of Terms

4.1 Roborock reserves the right to cancel, forfeit, or reclaim any points earned if a member is found to have:

· Engaged in fraudulent activities, including but not limited to placing fictitious orders, manipulating transactions, or exploiting system errors to earn points unlawfully;

· Abused the returns or refund process, including but not limited to repeatedly returning items with the intention of circumventing the points system or obtaining points without genuine purchase intent;

· Violated any applicable laws or regulations, or the Company's Terms and Conditions, in connection with activities related to this promotion;

· Attempted to transfer, sell, or trade points in any unauthorised manner.

4.2 Please note that Roborock reserves the sole and final right to modify, suspend, replace, or terminate this Policy at any time. We will make every reasonable effort to provide notice to participants in the event of termination or replacement to allow for proper winding down, but we may not always be able to do so. However, Roborock reserves the right to make changes without the full notice period in exceptional circumstances, as permitted by law.

5. Force Majeure and Promotion Suspension/Termination

In the event of Force Majeure, which includes but is not limited to natural disasters, government actions, epidemics, war, strikes, power/communication failures, or any other objective circumstances that are unforeseeable, unavoidable, and insurmountable, or in cases of systemic technical failures or large-scale cheating that severely compromises the fairness of the promotion, Roborock reserves the right to take necessary measures. These measures may include suspending, modifying the Promoiton rules, or terminating the Promotion.

6. Disputes

This Promotion and these Terms and Conditions, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the country where the participant made the purchase that qualifies for this Promotion (the "Purchase Country"), without regard to its conflict of laws principles, provided that this shall not deprive consumers of any mandatory protections afforded to them by the laws of their country of habitual residence.

Any claim under these Terms and Conditions must be brought within one (1) year after the cause of action arose, except where a shorter limitation period applies under the mandatory local law of the Purchase Country or of the participant's country of residence, or where the claim relates to separate terms and conditions for the purchase of goods or services (to which this limitation does not apply).

7. Severability

If the whole or any part of a provision of these Terms is void, unenforceable or illegal in one jurisdiction, the remainder of these Terms shall be enforceable and valid in a court of competent jurisdiction.

Tips

You can view your points details (including pending points and available points) in your account at any time.

More Details

For more details, please refer to the https://us.roborock.com/pages/roborock-points-program-terms