FAQ

• What is a refurbished Roborock product?

  A refurbished Roborock product is a pre-owned device professionally restored to full working condition. Each unit undergoes a strict inspection, testing, and cleaning process by certified technicians to ensure it performs like new. It may show slight cosmetic wear, such as small scratches, but these do not affect functionality or performance.

• What warranty is included, and how do I use it?

  Refurbished Roborock products come with a 6-month limited warranty covering manufacturing defects (excluding accidental damage or misuse). If you experience any issue covered under warranty, please contact our support team with your order information for assistance.

• Is lifetime technical support available?

  Yes. Roborock provides free lifetime technical support for all refurbished products, including software updates, troubleshooting, and product guidance—even after your warranty expires.

• Are accessories included?

  Yes. Every refurbished Roborock product comes with all essential accessories, including the charging dock, brushes, and filters. Most accessories are brand new, while a small portion may be recovered and tested to meet Roborock’s strict quality standards, ensuring reliable performance.

• Why should I buy a refurbished Roborock product?

  Refurbished Roborock products deliver the same high-quality cleaning performance and smart features as new models—at a more affordable price, typically 10–50% lower than new. Each device meets Roborock’s strict quality standards, offering you premium performance with great value.

• What will I receive, and in what condition?

  All refurbished products include a full set of original Roborock accessories that are guaranteed to be fully functional and compatible. Products are packaged in original Roborock boxes or brand-new eco-friendly packaging. Each device is thoroughly cleaned, inspected, and certified to have minimal or no visible wear when viewed at arm’s length. Batteries are tested to ensure they retain around 80% of their original capacity for lasting performance.

• What if I’m not completely satisfied with my purchase?

  Just like with new Roborock products, refurbished units also come with a 30-day no-questions-asked return policy. If you’re not fully satisfied, you can return your purchase within 30 days for a full refund. If you encounter any issues, you’ll enjoy the same professional service and support as with new products. For help, please contact us at support-us@roborock.com.