Effective Date: Nov 28, 2022. Last Updated: Nov 28, 2022.
If you do not agree with this Policy and no longer wish to use our services, or you have any concerns regarding this Policy or our data handling practice you may erase your account by emailing us at firstname.lastname@example.org (if you are a European Union user under General Data Protection Regulations, please send an e-mail to email@example.com). Please note that, if you withdraw your consent to this Policy or ask us to erase your account or other personal information necessary for online shopping service (“the service”), we may not be able to provide you with the service.
This Policy sets out how we collect, use, disclose, process and protect any of the information you provide us when you use our online shop service. All of our information processing practices will be in accordance with this Policy and/or other terms and conditions for users.
This Policy is designed with your privacy rights in mind, and it is important that you have a comprehensive understanding of our customer information collection and usage practices, as well as full confidence that ultimately you have control of any personal information provided to Roborock.
In order to comply with applicable laws, including local data protection legislation (e. g. General Data Protection Regulation in Europe Union. Furthermore, we are committed to protecting your privacy and security of your personal information, and we are equally committed to ensuring that all our employees and agents uphold these obligations.
We will only collect the information that is necessary for specified, explicit and legitimate purposes and do not process it in manners incompatible with those purposes. We may collect the following information, including personal information:
Technologies such as cookies, tags, and scripts are used by Roborock and our Third Party Service Providers. These technologies are used to analyze trends, manage the site, track users’ browsing on the website and to gather demographic information about our user base as a whole. We may receive reports generated with these technologies by these companies on an individual as well as aggregated basis.
We do not sell any personal information to third parties.
We may disclose your personal information on occasion to third parties (as described below) in order to provide the products or services that you have requested. In that case, we will obtain your consent in advance.
Roborock will only share your personal information in accordance with your consent. You should know that when Roborock shares your personal information with a Third Party Service Provider under any circumstance described in this section, Roborock will contractually specify that the third party is subject to practices and obligations to comply with applicable local data protection laws.
From time to time, in order to conduct business operations smoothly in providing you with the full capabilities of our products and services, we may disclose your personal information from to other Roborock affiliated companies (in communications, social media, technology or cloud businesses), or our third party service providers which are our mailing houses, delivery service providers, telecommunications companies, data centers, data storage facilities, customer service providers, advertising and marketing service providers, agents acting on behalf of Roborock, (together “Third Party Service Providers”). Such Third Party Service Providers would be processing your personal information on Roborock’s behalf or for one or more of the purposes listed above.
These parties include Shenzhen Rock Times Technology Co., Ltd., Beijing Roborock Innovation Technology Co., Ltd., Shenzhen Roborock Innovation Technology Co., Ltd., and Roborock Technology Co, Shallwin Technology(HK)Limited.
Roborock may disclose your personal information without further consent when permitted or required by applicable law, rule, or regulation.
We are committed to ensuring that your personal information is secure. In order to prevent unauthorized access, disclosure or other similar risks, we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure the information we collect and on Roborock websites. We will use all reasonable efforts to safeguard your personal information.
All your personal information is stored on secure servers that are protected in controlled facilities. We classify your data based on importance and sensitivity, and ensure that your personal information has the highest security level. We make sure that our employees and Third Party Service Providers who access the information to help provide you with our products and services are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet such obligations. All in all, we regularly review our information collection, storage and processing practices, including physical security measures, to guard against any unauthorized access and use.
We will take all practicable steps to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure, and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.
We will take upon the personal data breach, notifying the breach to relevant supervisory authority or under some circumstances, notifying the personal data breach to the data subjects in accordance with applicable laws, including your local data protection legislation.
Personal information will be held for as long as it is necessary to fulfill the purpose for which it was collected, or as required or permitted by applicable laws. We shall cease to retain personal information, or remove the means by which the personal information can be associated with particular individuals, as soon as it is reasonable to assume that the purpose for which that personal information was collected is no longer being served by retention of the personal information.
To the extent that we may need to transfer personal information outside of your jurisdiction, whether to our affiliated companies (which are in the communications, social media, technology and cloud businesses) or Third Party Service Providers, we shall do so in accordance with the applicable laws. In particular, we will ensure that all transfers will be in accordance with requirements under your applicable local data protection laws by putting in place appropriate safeguards. You will have the right to be informed of the appropriate safeguards taken by Roborock for this transfer of your personal information.
California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties.
You have the right to opt out of certain uses and disclosures of your personal information. Where you have consented our processing of your personal information, you may withdraw that consent at any time and opt-out to further processing by contacting us. In order to provide our services to you. If you do not provide your personal information, we may not be able to provide you with our products or services. Even if you opt-out, we may still collect and use non-personal information.
If you receive an unwanted email from us, you can use the unsubscribe link in the email or email us to opt-out of receiving future emails. We will process your request within a reasonable time after receipt. Note that you will continue to receive transaction-related emails regarding products or services you have requested.
We maintain telephone “do-not-call” and “do-not-mail” lists as mandated by law. We process requests to be placed on do-not-mail, do-not-phone and do-not-contact lists within 60 days after receipt, or such shorter time as may be required by law.
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browser.
If you are Europe Union user under GDPR, Roborock will provide systematic approach to manage personal data deeply engages our people, management processes and information systems by applying a risk management methodology. According to the GDPR, for instance, (1) Roborock set up a Data Protection Officer (DPO) in charge the data protection, and the contact of DPO is dpo@Roborock.com; (2) procedure like data protection impact assessment (DPIA).
Beijing Roborock Technology Ltd.
Room #6016, #6017, #6018, Building C Baosheng Square, Heiquan Road