Shipping is free with the purchase of any Roborock vacuum.
Once your order has shipped, you will receive a notification email with your tracking number and carrier details.
Our shipping methods include FedEx, UPS, USPS, and Amazon logistics US.
All efforts are made to ensure your items reach you at the same time. However, some delivery differences may arise due to varying shipping options used for different products. Once an item has been shipped, you will receive a shipment notification email.
Go to Contact Us on the My Orders page, choose your model and issue type. You can add more details about your issue in the text box if required. Click Submit to send your message to Roborock support.
Products can only be delivered to locations in the Contiguous United States. Delivery is not possible to Alaska, Hawaii, Puerto Rico, U.S.V.I., etc.
If your tracking status shows Delivered, but you have not received your package, go to Contact Us on the My Orders page. Choose your product model, and in the Issue Type section, choose Shipping, then submit your problem.
If you have not received a shipping confirmation email after nine days of placing your order, follow the steps above.
No. Addresses cannot be changed once the product is en-route.
Products can be returned for any reason with 30 days of delivery.
Go to Contact Us on the My Orders page, choose your model and choose Returns & Replacements. You can add more details in the text box if required. Click Submit to send your message to Roborock support. The Roborock customer service team will contact you within 24 hours to discuss any problems you are experiencing. They may also provide troubleshooting solutions and request additional information before proceeding to arrange a product return.
Refunds will be provided 2-3 days after receiving a returned product. If you have any questions or need additional support, go to Contact Us on the My Orders page, choose your model and choose Returns & Replacements. You can add more details in the text box if required. Click Submit to send your message to Roborock support.
Yes, all accessories and the original packaging are required for any returns and refunds. A penalty may be imposed if any accessories are missing.
All Roborock products have a one-year warranty. For more detailed information, please see the Warranty page.