To provide our customers with confidence, Roborock offers a 30-Day Price Match Promise on eligible purchases made through official Roborock online stores.
1. Eligibility
This guarantee applies to:
- The same product (identical model, specifications, and color) that is new and in stock at the time of the request.
Third-party reseller or marketplace orders (such as Amazon, eBay, or other online retailers) are not covered by this policy.
2. Guarantee Period
The Price Match Promise is valid for 30 calendar days from the original purchase date, as indicated on your order confirmation.
If the same item is offered at a lower publicly listed price on an official Roborock online store within this 30-day period, you may request a refund of the price difference.
3. Request Process
To submit a Price Match request:
Contact Roborock Customer Service via support-us@roborock.com.
Provide the following information:
- Order number
- Purchase date
- Screenshot or valid link showing the lower price and timestamp
Once verified, Roborock will process the refund of the price difference to your original payment method within 7 business days.
4. Exclusions
Requests where the lower-priced item used for comparison falls under any of the following categories: :
- Coupon codes, vouchers, membership discounts, special group discounts, bundles, referral or share discounts, bundles or gift-with-purchase promotions.
- Flash sales, limited-time events (e.g., Halloween promotions, Valentine’s Day sales, new product limited-time offers, weekend flash deals), or major promotional periods (e.g., Black Friday, Cyber Monday, Christmas/New Year sales).
- Price changes caused by currency exchange fluctuations, shipping fees, taxes, or import duties.
- Refurbished, open-box, used, clearance
- Pricing errors, misprints, or typographical mistakes on other sites.
- The application of any coupons, promo codes, discounts, or special offers that were not directly issued and distributed by Roborock (Coupons, discounts, or cash-back offers provided by bank card promotions, payment service providers, or other third-party partners) at the time of the original purchase.
- Roborock marks items as not eligible for price-match or price-adjustment promotions.
5. Refund Processing and Returns
- If you request a return for a product for which you have previously received a price difference refund under this Promise, the refund amount for your return will be calculated based on the net price you paid after the price match refund has been deducted. The price difference refund received is final and will not be re-credited.
6. Limitations
- Each order is eligible for one price refund only.
- Roborock reserves the right to verify eligibility and deny claims that do not meet the terms of this policy.
- This policy does not extend or alter any existing return, refund, or warranty period.
- The Price Match Promise is non-transferable and applies only to the original purchaser.
7. Improper Conduct and Remedies
- If Roborock reasonably determines that a user has engaged in any improper conduct in participating in this Price Match Promise program, including but not limited to: using fraudulent methods to claim the benefit (e.g., scripted purchasing, creating fake orders), providing false information, disrupting system operations, implementing cyber-attacks, or employing any other means that violate the principle of good faith, Roborock shall have the right, at its sole discretion, to decline the price match request or revoke the approved status of any request.
- Furthermore, Roborock may require the user to return any price difference refund that has already been issued as a result of such improper conduct.
- If the user's improper conduct causes any losses to Roborock (including but not limited to direct economic losses, reputational damage, and reasonable costs incurred for safeguarding rights, such as legal fees), Roborock reserves the right to claim full compensation from the user.
8. Force Majeure and Program Suspension/Termination
In the event of Force Majeure, which includes but is not limited to natural disasters, government actions, epidemics, war, strikes, power/communication failures, or any other objective circumstances that are unforeseeable, unavoidable, and insurmountable, or in cases of systemic technical failures or large-scale cheating that severely compromises the fairness of the program, Roborock reserves the right to take necessary measures. These measures may include suspending, modifying the program rules, or terminating the Price Match Promise.
9. Policy Changes
Roborock reserves the right to modify, suspend, or terminate this Price Match Promise at any time without prior notice, provided that such changes do not affect valid claims already submitted within the guarantee period.
For questions or assistance, please contact:
