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How It Works
Click the "Apply Now" button and complete the application form.
Email Notification
We'll inform you by email if you are selected to participate in the program.
Receive Your Roborock Flexi Lite
We will send you the Roborock Flexi Lite wet-dry vacuum free of charge.
Test & Review
Test the product in detail, and share your review.
Yours to Keep
After completing the program successfully, you can keep the Roborock Flexi Lite!
Apply Now
Your application has been received.
We will contact you by email. Thank you.
Please note that due to the high number of applicants, applying does not guarantee selection as a participant in this program.
Privacy Policy
Effective Date: Oct 19, 2023. Last Updated: Oct 19, 2023.
This Privacy Policy (“this Policy”) provides details on how Roborock Inc. and its affiliated companies treat customer information for our product trial. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.
If you do not agree with this Policy and no longer wish to use our services, or you have any concerns regarding this Policy or our data handling practice you may erase your account by emailing us at Please note that, if you withdraw your consent to this Policy or ask us to erase your account or other personal information necessary, we may not be able to provide you with the service.
This Policy sets out how we collect, use, disclose, process and protect any of the information you provide us when you use our online shop service. All of our information processing practices will be in accordance with this Policy and/or other terms and conditions for users.
This Policy is designed with your privacy rights in mind, and it is important that you have a comprehensive understanding of our customer information collection and usage practices, as well as full confidence that ultimately you have control of any personal information provided to Roborock.
In order to comply with applicable laws, including local data protection legislation (e. g. General Data Protection Regulation in Europe Union. Furthermore, we are committed to protecting your privacy and security of your personal information, and we are equally committed to ensuring that all our employees and agents uphold these obligations.
We will only collect the information that is necessary for specified, explicit and legitimate purposes and do not process it in manners incompatible with those purposes. We may collect the following information, including personal information:
1.Contact information: We use your contact information like Email address to provide you login service and from time to time, we may also use your Email to send important notices, such as communications about purchases and changes to our terms, conditions, and policies.
2.Order, Delivery information: We use your order information like address to process your order, deliver your items.
3.Customer type information: we use your gender and age range information to pick users for trial of our product.
We do not sell any personal information to third parties.
We may disclose your personal information on occasion to third parties (as described below) in order to provide the products or services that you have requested. In that case, we will obtain your consent in advance.
Roborock will only share your personal information in accordance with your consent. You should know that when Roborock shares your personal information with a Third Party Service Provider under any circumstance described in this section, Roborock will contractually specify that the third party is subject to practices and obligations to comply with applicable local data protection laws.
From time to time, in order to conduct business operations smoothly in providing you with the full capabilities of our products and services, we may disclose your personal information from to other Roborock affiliated companies (in communications, social media, technology or cloud businesses), or our third party service providers which are our mailing houses, delivery service providers, telecommunications companies, data centers, data storage facilities, customer service providers, advertising and marketing service providers, agents acting on behalf of Roborock, (together “Third Party Service Providers”). Such Third Party Service Providers would be processing your personal information on Roborock’s behalf or for one or more of the purposes listed above.
These parties include Shenzhen Rock Times Technology Co., Ltd., Beijing Roborock Innovation Technology Co., Ltd., Shenzhen Roborock Innovation Technology Co., Ltd., and Roborock Technology Co, Shallwin Technology(HK)Limited.
OTHER conditions as required by applicable law
Roborock may disclose your personal information without further consent when permitted or required by applicable law, rule, or regulation.
We are committed to ensuring that your personal information is secure. In order to prevent unauthorized access, disclosure or other similar risks, we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure the information we collect and on Roborock websites. We will use all reasonable efforts to safeguard your personal information.
All your personal information is stored on secure servers that are protected in controlled facilities. We classify your data based on importance and sensitivity, and ensure that your personal information has the highest security level. We make sure that our employees and Third Party Service Providers who access the information to help provide you with our products and services are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet such obligations. All in all, we regularly review our information collection, storage and processing practices, including physical security measures, to guard against any unauthorized access and use.
We will take all practicable steps to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure, and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.
We will take upon the personal data breach, notifying the breach to relevant supervisory authority or under some circumstances, notifying the personal data breach to the data subjects in accordance with applicable laws, including your local data protection legislation.
1.You can play your part in safeguarding your personal information by not disclosing your login password or account information to anybody unless such person is duly authorized by you. Whenever you log in as a Roborock Account user on Roborock websites, particularly on somebody else's computer or on public Internet terminals, you should always log out at the end of your session.
2.Roborock cannot be held responsible for lapses in security caused by third party accesses to your personal information as a result of your failure to keep your personal information private. Notwithstanding the foregoing, you must notify us immediately if there is any unauthorized use of your account by any other Internet user or any other breach of security.
3.Your assistance will help us protect the privacy of your personal information.
How long we retain your data
Personal information will be held for as long as it is necessary to fulfill the purpose for which it was collected, or as required or permitted by applicable laws. We shall cease to retain personal information, or remove the means by which the personal information can be associated with particular individuals, as soon as it is reasonable to assume that the purpose for which that personal information was collected is no longer being served by retention of the personal information.
Your rights and choices
1.You have the right to require us to disclose the collection of personal data, including the type, source and use of personally identifiable information (PII) and whether it is shared with third parties. You can contact us via email to make your request, and we will provide you with the above information within a reasonable time.
2.You have the right to request access to and/or correction of any other personal information that we hold about you. When you update your personal information, you will be asked to verify your identity before we proceed with your request. Once we obtain sufficient information to accommodate your request for access to or correction of your personal information, we shall proceed to respond to your request within any timeframe set out under your applicable data protection laws.
3.A copy of your personal data collected and processed by us will be provided to you upon your request free of charge. For any extra requests of the same information, we may charge a reasonable fee based on actual administrative costs according to the applicable laws.
4.If you would like to request access to your personal data held by us or if you believe any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the email address below. Email: (if you are a European Union user under General Data Protection Regulations, please send an e-mail to
5.For details relating to the personal information in your Roborock Account, you may also access and change them by logging into your account on your device or this site
6.You have the right to obtain from us the erasure of your personal information. We shall consider the grounds regarding your erasure request and take reasonable steps, including technical measures.
7.You have the right to obtain from us the restriction of processing your personal information. We shall consider the grounds regarding your restriction request. If the grounds apply to GDPR, we shall only process your personal information under applicable circumstances in GDPR and inform you before the restriction of processing is lifted.
8.You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
9.You have the right to receive your personal information in a structured, commonly used format and transmit the information to another data controller.
1.You may withdraw your consent for the collection, use and/or disclosure of your personal information in our possession or control by submitting a request to us. We will process your request within a reasonable time from when the request was made, and thereafter not collect, use and/or disclose your personal information as per your request.
2.Please recognize that your withdrawal of consent could result in certain legal consequences. Depending on the extent of your withdrawal of consent for us to process your personal information, it may mean that you will not be able to enjoy Roborock’s products and services.
To the extent that we may need to transfer personal information outside of your jurisdiction, whether to our affiliated companies (which are in the communications, social media, technology and cloud businesses) or Third Party Service Providers, we shall do so in accordance with the applicable laws. In particular, we will ensure that all transfers will be in accordance with requirements under your applicable local data protection laws by putting in place appropriate safeguards. You will have the right to be informed of the appropriate safeguards taken by Roborock for this transfer of your personal information.
Roborock is a China-headquartered company. As such, complying with applicable laws, we may transfer your personal data to any subsidiary of the Roborock worldwide when processing that information for the purposes described in this Privacy Policy. We may also transfer your personal data to our third party service providers, who may be located in a country or area outside the area of the USA.
Roborock may use overseas facilities operated and controlled by Roborock to process or back up your personal information. Currently, Roborock has data centers in Beijing, United States, Germany, and Russia. These overseas jurisdictions may or may not have in place data protection laws which are substantially similar to that in your home jurisdiction. You have understood that the risks under applicable data protection laws are different and we may transfer to and store your personal information at our overseas facilities. However, this does not change any of our commitments to safeguard your personal information in accordance with this Privacy Policy.
California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties.
You have the right to opt out of certain uses and disclosures of your personal information. Where you have consented our processing of your personal information, you may withdraw that consent at any time and opt-out to further processing by contacting us. In order to provide our services to you. If you do not provide your personal information, we may not be able to provide you with our products or services. Even if you opt-out, we may still collect and use non-personal information.
If you receive an unwanted email from us, you can use the unsubscribe link in the email or email us to opt-out of receiving future emails. We will process your request within a reasonable time after receipt. Note that you will continue to receive transaction-related emails regarding products or services you have requested.
We maintain telephone “do-not-call” and “do-not-mail” lists as mandated by law. We process requests to be placed on do-not-mail, do-not-phone and do-not-contact lists within 60 days after receipt, or such shorter time as may be required by law.
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browser.
1.We consider it the responsibility of parents to monitor their children’s use of our products and services. Nevertheless, it is our policy not to require personal information from minors or offer to send any promotional materials to persons in that category.
2.Roborock does not seek or intend to seek to receive any personal information from minors. Should a parent or guardian have reasons to believe that a minor has provided Roborock with personal information without their prior consent, please contact us to ensure that the personal information is removed and the minor unsubscribes from any of the applicable Roborock services.
If you have agreed to our applicable User Agreements, in the event of inconsistency between such User Agreements and this Privacy Policy, such Privacy Policy shall prevail.
We keep our Privacy Policy under regular review and may update this privacy policy to reflect changes to our information practices. If we make material changes to our Privacy Policy, we will notify you by email (sent to the e-mail address specified in your account) or post the changes on all the Roborock websites, so that you may be aware of the information we collect and how we use it. Such changes to our Privacy Policy shall apply from the effective date as set out in the notice or on the website. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of products and services on the websites, will be taken as acceptance of the updated Privacy Policy. We will seek your fresh consent before we collect more personal information from you or when we wish to use or disclose your personal information for new purposes.
Our Privacy Policy does not apply to products and services offered by a third party. Roborock products and services may include third parties’ products, services and links to third parties’ websites. When you use such products or services, they may collect your information too. For this reason, we strongly suggest that you read the third party’s privacy policy as you have taken time to read ours. We are not responsible for and cannot control how third parties use personal information which they collect from you. Our Privacy Policy does not apply to other sites linked from our services.
If you are Europe Union user under GDPR, Roborock will provide systematic approach to manage personal data deeply engages our people, management processes and information systems by applying a risk management methodology. According to the GDPR, for instance, (1) Roborock set up a Data Protection Officer (DPO) in charge the data protection, and the contact of DPO is; (2) procedure like data protection impact assessment (DPIA).
If you have any comments or questions about this Privacy Policy or any questions relating to Roborock’s collection, use or disclosure of your personal information, please contact our Data Protection Officer at the address below referencing “Privacy Policy”:
Beijing Roborock Technology Ltd.
Room #6016, #6017, #6018, Building C Baosheng Square, Heiquan Road
Haidian District
Beijing, China
Thank you for spending time to understand our Online Shop Privacy Policy!
Roborock Product Review Terms and Conditions
You (hereinafter referred to as “applicant”) are welcome to participate in Roborock product review program (hereinafter referred to as “program”).
1. Organizer
The organizer of the program is Roborock Technology Co., having its address at ROOM 1227,12TH FLOOR,1000 N.WEST STREET,WILMINGTON,DE 19801
2. Eligibility
2.1 All people aged at least 18 years who are permanently resident in the Federal Republic of Germany are eligible to participate in this program.
2.2 All relevant organizers, agents, executives, affiliates of the program and their employees and relatives are not eligible for the program.
2.3 Participation with fake identities or third-party with competition relationship is not permitted.
2.4 Each applicant may only submit one application, and it is strictly forbidden to use more than one identity information to increase the chances of obtaining the review product.
2.5 The organizer reserves the right to disqualify any applicant who violates these terms and conditions.
3. Participation and Limitations
3.1 Participation in the Roborock product review program is free of charge.
3.2 By applying for the program, you confirm that you have read and agree to the terms and conditions of the program.
3.3 If you want to participate in the product review, you have to fill out and submit some survey questions on the website. Please fill out your personal information and the survey questions truthfully, otherwise, your participation will be disqualified. You guarantee that the information you fill out is authentic.
3.4 Participation is only allowed during the application period. Application received after the deadline may not be selected.
3.5 Please note that not all applicants will receive a review product. The organizer will select some applicants to review the product based on the information you submit. The selection process is confidential. If you are selected by the program, you will be notified by email.
3.6 If the selected applicant (hereinafter referred to as “reviewer”) does not respond after being contacted twice within one week, your reviewing eligibility will be disqualified, and the organizer has the right to select a substitute reviewer.
3.7 The address information given by reviewer upon application will be provided to logistics companies entrusted by the organizer. The organizer will provide, free of charge, reviewer with door-to-door delivery and installation, usage guidance and after-sale service. In the event that the address is incorrect and causes non-delivery of the product, the reviewer will be disqualified, and the organizer has the right to choose a substitute reviewer.
3.8 The organizer reserves the right to extend the application period if there are not sufficient applicants at the end of the application period.
3.9 The review product shall be only used by reviewer. Product is not allowed to resell or transfer and reviewer has no right to ask the organizer for a replacement of the product or for a cash exchange. The organizer provides the after-sale service only for the reviewer and the after-sale service is not transferable.
3.10 The ownership of the review product belongs to the organizer. The reviewer will obtain the ownership of the product after completing the review project as required by the organizer. Reviewer has no right to ask the organizer to collect the product with or without compensation.
3.11 Organizer is not liable for any damages in connection with the review product. The reviewer shall read the product specification and review guidelines carefully. Reviewer shall obey the product specification and review guidelines when reviewing and using the product. The organizer is not liable for any personal injury or property loss caused by improper use and other artificial reasons.
3.12 The organizer is not liable if the non-performance of its obligations is due to causes beyond the organizer’s control. Such causes include, but are not limited to, weather condition, fire, flood, hurricane, strike, labor dispute, war, hostility, political upheaval, insurrection, civil war, epidemic, legislation amendment and other force majeure.
3.13 Due to the high value and high transportation cost of the product, reviewer is not allowed to quit the review program midway without justifiable reasons. If the reviewer has to terminate the program for special reasons, the reviewer shall contact the organizer seven business days in advance, and the organizer will assess whether to take back the product in accordance with the completion of the program.
3.14 The organizer and the participant shall maintain the confidentiality of all confidential information during the participation.
4. Review
4.1 Reviewer shall submit the product feedback and review as requested by the organizer. The review submitted by the reviewer will be reviewed by the organizer. If the review submitted by the reviewer doesn’t comply with the organizer's requirements, the reviewer will not obtain the ownership of the product. Organizer reserves the right to require the reviewer to return the product and the reviewer will bear the freight charge and other costs arising therefrom.
4.2 Review submitted by the reviewer shall be true, lawful, and shall not violate the policies of the relevant platforms (if any). The organizer is not liable for any review.
4.3 If the reviewer wants to obtain the ownership of the products after complete the review, the review shall meet the following requirements:
(1) The review shall focus on the product and the reviewer shall review the product from every angle.
(2) Do not disclose any personal or identifiable information, such as full names or telephone numbers.
(3) Please mention in the review that the reviewer received the product for free (or at a discount) as a part of the review of the product. The organizer has no influence on the review.
(4) Reviewer’s review shall not infringe or be subject to third party rights.
4.4 The organizer has the right to request the reviewer to post the review on their social media and shopping platforms as requested by the organizer.
4.5 The reviewer irrevocably authorizes the organizer and the third party appointed by the organizer to use the review or part of the review for commercial and non-commercial marketing purposes. The authorization is not limited to any region, time or edition. The scope of the authorization includes media promotion, product package, advertisement, Internet, etc..
5. Dispute Resolution
Any dispute arising from or in connection with this terms and conditions will be referred to the Court of Hamburg, Germany for litigation.