Roborock #TimetoRock Campaign Terms and Conditions
BY PARTICIPATING IN THE ROBOROCK "TIME TO ROCK" EMAIL SUBSCRIPTION CAMPAIGN 2026 ("CAMPAIGN"), YOU AGREE TO THESE TERMS AND CONDITIONS (“TERMS”), WHICH FORM A BINDING LEGAL AGREEMENT BETWEEN YOU AND ROBOROCK TECHNOLOGY CO. (“ROBOROCK”, “WE”, “US”).
1. Agreement
This Campaign is governed by and subject to these Terms and any additional rules related to the Campaign may be published on relevant pages of the Roborock official website. Roborock reserves the right to revise these Terms at any time. Revisions become effective immediately upon publication on this webpage. Participants are encouraged to review the Terms periodically to ensure they are aware of any changes. Continued participation in the Campaign after such modifications confirms acceptance of the revised Terms. No further consent from participants is required for any such revisions.
2. Eligibility
This Promotion is open to anyone aged 18 or over, excluding employees of the Promoter, its agents and anyone professionally associated with this Promotion.
Entrants must ensure that their participation (including acceptance of any prize) is lawful in accordance with the laws of their country of residence and the laws of England and Wales. This promotion is void where void under local national or local laws. The Promoter will not be taken to make any representations, express or implied, as to the lawfulness of any individual's participation, or as to any other aspect of any Promotion.
No purchase necessary; however, internet access and a valid email address are required.
The Campaign is open only to legal residents of US who are eighteen (18) years of age or the age of majority in their jurisdiction at the time of entry.
Employees of Roborock and its affiliates, as well as the immediate family (spouse, parents, siblings, and children) and household members of each such employee, are not eligible. The Campaign is void where prohibited by law.
3. Campaign Period
The Campaign begins at 3:01 AM Pacific Daylight Time (PDT) on Oct 16, 2026, and is scheduled to end at 11:59 PM PDT on November 30, 2026 (“Campaign Period”). Roborock reserves the right, at its sole discretion, to shorten, extend, or otherwise modify the Campaign Period.
4. How to Enter
To enter the Campaign, participants must complete the following steps during the Campaign Period:
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Visit the Roborock official campaign landing page.
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Enter a valid email address in the subscription form.
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Click "Join Now" to submit the form.
Upon successful submission, the participant will be automatically entered into the prize draw. Only one (1) entry per email address is permitted. Entrants acknowledge that submission of an entry does not guarantee winning a prize.
5. Indemnification
By participating in the Campaign and submitting content, each participant agrees to indemnify, defend, and hold harmless Roborock and the Roborock Parties (as defined below) from any and all claims, liabilities, damages, losses, and expenses (including attorneys’ fees) arising from or relating to their participation in the Campaign or the use of any submitted content. This includes, but is not limited to, claims related to the infringement of intellectual property rights, the violation of any third-party rights (including rights of privacy, publicity, or defamation), or the unauthorized use of any image, likeness, or video of third parties contained in the submitted content.
6. Disqualification
a. Roborock reserves the right to disqualify any participant who provides false or misleading information at the time of entry or during the Campaign, or who is otherwise found to be in violation of these Terms.
b. In its sole discretion, the Promoter reserves the right to modify, suspend, cancel, or terminate any and all Contest should non-authorized human intervention, a bug or virus, fraud, or other causes beyond the Promoter’s control, impact or corrupt the security, fairness, proper conduct, or administration of Contest. The Promoter, in the event of any of the above issues, may determine the Winner based on all eligible entries received prior to and/or after (if appropriate) the action taken by the Promoter. Individuals who tamper with or attempt to tamper with the operation or entry process of the Contest or website or violates these Terms & Conditions will be disqualified by the Promoter in its sole discretion. In its sole discretion, the Promoter has the right to maintain the integrity of Contests, to void votes for any reason, including, but not limited to: Multiple entries from the same user; multiple entries from the same computer beyond the number allowed by the Contest rules; or the use of bots, macros, scripts, or other technical means for entering. Attempts by any entrant to deliberately damage any website or undermine the legitimate operation of any or all Contests may be a violation of criminal and civil laws. If any such attempt is made, the Promoter reserves the right to seek damages to the fullest extent permitted by law.
7. Winner Selection
Winners will be selected by a random draw from all eligible entries received during the Campaign Period. The draw will be conducted by Roborock within [7] business days after the Campaign Period ends. The selection of winners is final and binding. Roborock reserves the right to disqualify any entry that is found to be in violation of these Terms.
8. Results Announcement
Winners will be notified by email using the address provided at entry. Winners are encouraged to check their email (including spam folders) regularly. Roborock shall not be liable for any failure by a winner to receive or view the notification in a timely manner.
9. Prizes
a. There will be one (1) winner selected within the United States. Winner will receive two (2) GA tickets to the Real Madrid vs FC Barcelona match scheduled for May 2027.
b. Tickets are for the specified match only and are subject to the terms and conditions of the venue and ticketing provider. Specific seat locations are at the sole discretion of Roborock.
c. If any prize becomes unavailable for reasons beyond Roborock's control, Roborock may substitute a prize of equal or greater value.
d. The stated prize value is the face value of the tickets as provided by the ticketing provider. Roborock accepts no responsibility for any variation in the value of the prize.
e. If the guest is a minor, then they should be accompanied by a responsible adult and with their guardian’s consent.The safety and supervision of any minor at the stadium or venue shall be the shared responsibility of the minor's guardian, the match organizers (Real Madrid C.F. and FC Barcelona), and the venue operator; Roborock shall not be liable for any injury or harm suffered by a minor on the venue premises, to the fullest extent permitted by applicable law.
f. For the avoidance of doubt, the Prize does not include travel/transportation, accommodation, food, beverages, souvenirs, gratuities, car parking charges, excess baggage, additional excursions and attractions or any other costs of a personal nature (including spending money) that are not explicitly set out in these Terms and Conditions and neither the Promoter nor any provider of any part of the Prize will be responsible for any such costs.
g.If the winner has a physical or mental impairment which would inhibit their ability to enjoy/make full use of the Prizes then the Promoters ask that the winner makes this clear when he/she claims the Prizes so that the Roborock can consult with the winner well in advance and seek to make such reasonable adjustments as are practical and within the Promoters control, based on the circumstances to ensure the winner can enjoy the Prizes to the fullest extent. Where this is not possible, Roborock will provide the winner with an alternative prize of equal value.
h. It will be the winner’s and their guest's responsibility to take out at their own cost all relevant insurance (including but not limited to health and travel insurance, insurance for theft, loss and damage to property) which may be required or prudent to be taken.
i. Once booked, tickets are only valid for the dates and times shown; no alternatives will be available.
j. If a booking is cancelled by the winner, no alternative tickets will be issued and for the avoidance of doubt, no compensation and/or refund will be provided.
k. The Prize will be forfeited if:
a. The winner has not obtained all of the proper travel documents by the date specified by the Promoter;
b. The Winner has any immigration complications which prevent them from entering, leaving or travelling within the pre-booked period; or
c. The Winner has any medical, legal or any other reason that would prevent you from accepting and participating in the Prize.
l. It is the responsibility of the Winner and any guest to check any travel advisories issued by a Government, to determine whether they wish to accept the risk of travelling to the destination. The Promoter will not be responsible for any loss or damage suffered by any winner or their guest arising out of their failure to follow any travel advisories issued by a Government. The winner and their guest must comply with and are responsible for obtaining all information regarding any recommended inoculation and obtaining the inoculation(s) and health regulations required by any Prize destination country.
Safety and security within the stadium and venue premises, including crowd management, screening, and emergency procedures, shall be the sole responsibility of the venue operator. Roborock shall not be liable for any injury, loss, or harm arising from venue conditions or operations, to the fullest extent permitted by applicable law.
The appearance of specific players, the scheduling, kick-off time, venue, or any other changes to the match fixture (including postponement, cancellation, or rescheduling) shall be the sole responsibility of Real Madrid C.F., FC Barcelona, and the respective match organizers. Roborock makes no representation or warranty regarding player line-ups or fixture arrangements and shall not be liable for any resulting disappointment, loss, or expense.
10. Claim of Prizes
a. Winners will be notified by email following the conclusion of the Campaign and must respond within five (5) business days to confirm acceptance and provide their full name and a valid email address for ticket delivery. If a winner does not respond within five (5) business days, an alternate winner may be selected.
b. Tickets will be delivered electronically to the email address provided by the winner. Roborock is not responsible for any incorrect email addresses provided by winners or for any failure to receive tickets due to spam filters or incorrect contact details.
c. All prizes are non-transferable, and no substitutions or cash equivalents will be made, except at Roborock's sole discretion.
d. Roborock is not responsible for any lost, stolen, or misused tickets once they have been delivered to the winner's email.
e. Winners are responsible for all travel, accommodation, and other expenses associated with attending the match, unless otherwise stated.
f. By accepting the prize, winners expressly release Roborock, its affiliates, and their respective officers, directors, employees, and agents from any claims related to the prize or the Campaign. The prizes are provided “AS IS” and “WITH ALL FAULTS,” without warranty of any kind, express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the extent permitted by applicable law.
g. Taxes. Winners are solely responsible for any and all federal, state, provincial, local, or other taxes, duties, and levies arising from or related to the acceptance or use of any prize, including personal income tax, where applicable. Roborock reserves the right to withhold taxes as required by applicable law in the winner's jurisdiction. Where local law requires the promoter to bear or withhold certain taxes or duties (such as gambling taxes, stamp duties, or similar levies), Roborock shall comply with such mandatory legal requirements.
h. Language. These Terms and Conditions are provided in English for general reference. Where required by the consumer protection laws of a participant's country of habitual residence, a local language version of the material campaign rules shall be made available. In the event of any discrepancy between the English version and a local language version, the local language version shall prevail to the extent required by mandatory local consumer protection law.
11. Date Protection
We will collect the participant's email address solely for the purposes of managing the Campaign, including selecting winners, notifying winners, delivering prizes。 Winners may additionally be asked to provide their full name for prize fulfillment. The data will be stored on servers in Germany and the United States, and only the necessary data will be transferred to China. We comply with all applicable legal requirements to protect EU personal data transferred or made accessible outside the EEA.including the EU General Data Protection Regulation (GDPR). Cross-border data transfers from the EEA to China are carried out pursuant to appropriate safeguards, including the EU Standard Contractual Clauses (SCCs) and supplementary measures as required by applicable law. We will not store your personal data longer than is necessary.You have the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal data, and to withdraw consent at any time, in accordance with applicable data protection laws You may contact us at privacy@roborock.com and refer to our Privacy Policy for details. Participants may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email received.You also have the right to lodge a complaint with your local data protection authority.
12. General Conditions
a. Roborock reserves the right to cancel or modify the Campaign if fraud, technical failures, or any other factor beyond Roborock’s control impairs the integrity or proper functioning of the Campaign.
b. IF THE WINNER VIOLATES ANY OF THESE RULES, THE WINNER (AT THE PROMOTER’S SOLE DISCRETION) WILL BE DISQUALIFIED, AND ALL PRIVILEGES AS WINNER WILL BE IMMEDIATELY TERMINATED.
13. Limitation of Liability
a. ROBOROCK AND ITS AFFILIATES, INCLUDING THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AGENTS, AND LICENSORS (COLLECTIVELY, “ROBOROCK PARTIES”), WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE CAMPAIGN, WHETHER THE CLAIM FOR SUCH DAMAGES IS BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY), OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL LIABILITY OF ROBOROCK AND THE ROBOROCK PARTIES FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE CAMPAIGN, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS CAPPED AT ONE HUNDRED EUROS (€100).
b. Roborock and the Roborock Parties shall not be liable for:
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Any incorrect or inaccurate information, whether caused by participants, printing errors or by any of the equipment or programming associated with or utilized in the Campaign;
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Any failure or delay in the operation or transmission of the Campaign, including but not limited to issues arising from technical problems, internet connectivity, server outages, or platform malfunctions;
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Unauthorized human intervention in any part of the entry process or the Campaign; or
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Technical or human error which may occur in the administration of the Campaign or the processing of entries.
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Any harm, illness, or injuries caused by the use of the prize.
14. Dispute Resolution
a. These Terms and all matters arising out of or relating to the Campaign shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law provisions.However, nothing in this Clause shall limit any mandatory consumer protection provisions of the law of the country in which a consumer has their habitual residence, in accordance with applicable EU law (including Regulation (EC) No 593/2008 (Rome I) and Regulation (EU) No 1215/2012 (Brussels I bis)) and the laws of the United Kingdom.
b. Any dispute, controversy, difference, or claim arising out of or relating to this Campaign, including the existence, validity, interpretation, performance, breach, or termination thereof, shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (“HKIAC”) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted. The seat of arbitration shall be Hong Kong. The arbitration proceedings shall be conducted in English. The arbitration award is final and binding upon both parties.
c. EACH PARTY HEREBY WAIVES ANY RIGHT TO JURY TRIAL IN CONNECTION WITH ANY ACTION OR LITIGATION IN ANY WAY ARISING OUT OF OR RELATED TO THESE TERMS OR THE CAMPAIGN.
d. In the event of any mediation, litigation, or arbitration arising out of or related to these Terms or the Campaign, the prevailing party shall be entitled to recover its reasonable attorneys’ fees and costs from the non-prevailing party.
15. Acceptance of Terms
By clicking the “Agree” or similar button on our campaign entry form, you explicitly agree to abide by these Terms and all other rules and guidelines associated with the Campaign. This action constitutes your electronic signature and affirms your intention to be bound by these Terms.
