Repair Policy and Spare Parts Support
Repair Policy and Spare Parts Support
We are committed to supporting the repair and maintenance of our products and to complying with applicable right-to-repair laws in the United States.
Official Repair Service
We provide official repair services through our customer support team and authorized service channels.
Customers experiencing issues with their devices may contact our customer support to determine available repair options, service procedures, shipping instructions, and applicable fees.
Warranty Repairs
Products within the applicable warranty period may qualify for free repair service in accordance with our warranty terms.
For detailed warranty conditions, please refer to:
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the product documentation
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the user manual
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warranty information provided at the time of purchase
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the terms applicable to your purchase channel
Out-of-Warranty Repairs
For products outside the warranty period, paid repair services may be available.
Our customer support team will provide information on available service options and estimated costs upon request.
Spare Parts Availability
Certain replacement parts and service information may be available upon request through our customer support channels for consumers and independent repair providers, where appropriate and subject to product design, availability, and safety considerations.
Availability may vary by product model, production year, and inventory.
Some components may require professional installation or specialized tools and therefore may only be provided through authorized repair channels where necessary to ensure product safety and proper functionality.
Spare Parts Limited Warranty
Replacement parts purchased from us or our authorized channels are covered by a limited warranty of 90 days from the date of delivery, covering defects in materials or workmanship.
This limited warranty applies only to the replacement part itself and does not extend the original product warranty.
The following items are not covered under the spare parts warranty:
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Consumable components subject to normal wear and tear (such as brushes, filters, mop pads, or similar accessories)
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Damage resulting from improper installation, misuse, modification, or unauthorized repair
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Damage caused by failure to follow product instructions
This limited warranty does not affect any rights you may have under applicable consumer protection laws.
Safety Notice
Improper installation, modification, or repair of electronic or appliance products may result in safety risks, damage to the product, or loss of functionality.
Damage caused by improper or unauthorized repairs, misuse, or failure to follow product instructions may not be covered under the product warranty or service obligations, to the extent permitted by applicable law.
We recommend that complex repairs be performed by qualified technicians.
Contact
For repair inquiries, spare parts availability, or technical support, please contact:
Email：support-us@roborock.com
Phone：1-855-960-4321
