Roborock 12th Anniversary Reward Points Promotion-Terms & Conditions

Roborock US Official StoreAgreement to Rules: By entering this 12th Anniversary Reward Points Promotion (the "Promotion"), You (the "Entrant") agree to abide by the Terms & Conditions (or "Rules") and decisions, which are fully and unconditionally binding in all respects. The Roborock Promoter reserve the right to refuse, withdraw, or disqualify any customer at any time at the Roborock Promoter's sole discretion. By entering the promotion, You represent and warrant that You are eligible to participate based on the eligibility requirements explained in the Terms & Conditions. You also agree to accept the decisions of the Roborock Promoter as final and binding as they relate to the content of the promotion.

1. 12th Anniversary Reward Points Promotion Details

1.1 Promotion Period

28 August to 6 September 2026(PDT): Earn 3x points

1.2 Eligible Purchases:

Orders placed through the Roborock US Official Store during the 12th Anniversary Celebration Promotion Period are eligible to earn 3× points.

1.3 3x Points Multiplier: During the promotion period, the points you earn will be equal to 3x the total amount paid for your order. Only vacuum purchases made at MSRP will earn points equal to 3.6x the total amount paid.

1.4 Points Exclusions: Points are not awarded for expenses such as taxes, delivery fees, or any other non-product charges.

1.5 Earning Points: Points will be added to your account as "Pending Points" after your product has been dispatched. If only part of your order has been dispatched, points for the dispatched items will be added first.

1.6 For specific points usage rules (including but not limited to points accrual, validity period, scope of application, redemption ratio, return/refund handling, non-convertibility into cash or non-transferability, etc.), please refer to the Points Usage Rules. Such rules constitute an integral part of this agreement and shall have the same legal effect as this clause.

1.7 Points Rounding: The number of points you receive will be rounded down based on your total spending amount.
Example: For an order totalling USD 1,399.99, you will receive 4,199 points.

1.8 Points Redemption Rounding: When using points to deduct from an order, the deduction amount will also be rounded down.
Example: If you have 1,000 points, and 30 points = $1, you can deduct up to USD 33, leaving 10 points remaining in your account.

1.9 Discount Code Impact: Please note that using discount codes or coupons may affect the total number of points deducted. The final calculation will depend on the actual deduction applied to your order.

2. Points Freezing Period

37-Day Freezing Period: Points added as "Pending Points" during this promotion will be frozen for 37 days from the date they are added to your account. During the freezing period, these points can't be used or redeemed. After the freezing period ends, the points will become available for use.
Example: If your points are added to your account as "Pending Points" on 28 August 2026, they will become available for redemption from 3 October 2026.

3. Points Freezing, Deduction & Refund Rules

Applicable to all orders placed through the Roborock US Official Store from the effective date.

3.1 Refund During Freezing Period: If any refund occurs for the order during the freezing period, a corresponding amount of points will be deducted from your pending points based on the refund amount.

3.2 Full Return During Freezing Period: In the case of a full return and refund of the order during the freezing period, the pending points related to that order will be cancelled and will not be unfrozen or made available.

3.3 Partial Refund: In the case of a partial refund, the available points will be calculated and granted after the freezing period ends, on a pro-rata basis of the final transaction amount.

3.4 Order Cancellation: If you cancel an order, the points used as payment for that order will be refunded to your account immediately.

3.5 Return of Full Order: If you return the entire order, the points used as payment will be refunded along with the refund. If you return part of the order, the corresponding portion of used points will be refunded based on the ratio of the returned item amount to the total order amount.

3.6 Expired Points Non-Refundable: If some or all of the points used for payment have expired at the time of cancellation or return, those expired points will not be refunded.

3.7 Points Redemption Exclusion: Orders paid in whole or in part with reward points are not eligible to earn additional reward points.

3.8 Points Earned & Reused for New Order: If you earn points from your first order, use those points to place a second order, and then request a full or partial return/refund for the first order, the corresponding points originally issued for the first order will be deducted. If your account balance is insufficient, the points balance may be deducted to zero or a negative value.

3.9 Return After Confirmation of Receipt: If you return an item after confirming receipt, the reward points earned from that order will be deducted after we confirm receipt of the return. Points that are about to expire will be deducted first.

4. Violation of Terms

4.1 Roborock reserves the right to cancel, forfeit, or reclaim any points earned if a member is found to have:

• Engaged in fraudulent activities, including but not limited to placing fictitious orders, manipulating transactions, or exploiting system errors to earn points unlawfully;
• Abused the returns or refund process, including but not limited to repeatedly returning items with the intention of circumventing the points system or obtaining points without genuine purchase intent;
• Violated any applicable laws or regulations, or the Company's Terms and Conditions, in connection with activities related to this promotion;
• Attempted to transfer, sell, or trade points in any unauthorised manner.

4.2 Please note that Roborock reserves the sole and final right to modify, suspend, replace, or terminate this Policy at any time. We will make every reasonable effort to provide notice to participants in the event of termination or replacement to allow for proper winding down, but we may not always be able to do so. However, Roborock reserves the right to make changes without the full notice period in exceptional circumstances, as permitted by law.

5. Force Majeure and Promotion Suspension/Termination

In the event of Force Majeure, which includes but is not limited to natural disasters, government actions, epidemics, war, strikes, power/communication failures, or any other objective circumstances that are unforeseeable, unavoidable, and insurmountable, or in cases of systemic technical failures or large-scale cheating that severely compromises the fairness of the promotion, Roborock reserves the right to take necessary measures. These measures may include suspending, modifying the Promoiton rules, or terminating the Promotion.

6. Disputes

This Promotion and these Terms and Conditions, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the country where the participant made the purchase that qualifies for this Promotion (the "Purchase Country"), without regard to its conflict of laws principles, provided that this shall not deprive consumers of any mandatory protections afforded to them by the laws of their country of habitual residence.

Any claim under these Terms and Conditions must be brought within one (1) year after the cause of action arose, except where a shorter limitation period applies under the mandatory local law of the Purchase Country or of the participant's country of residence, or where the claim relates to separate terms and conditions for the purchase of goods or services (to which this limitation does not apply).

7. Severability

If the whole or any part of a provision of these Terms is void, unenforceable or illegal in one jurisdiction, the remainder of these Terms shall be enforceable and valid in a court of competent jurisdiction.

Tips

You can view your points details (including pending points and available points) in your account at any time.

More Details

For more details, please refer to the https://us.roborock.com/pages/roborock-points-program-terms

Complimentary Accessory Terms & Conditions

Agreement to Rules: By entering this Complimentary Accessory Promotion (the “Promotion”, You (the “Entrant”) agree to abide by the Terms & Conditions (or “Rules”) and decisions, which are fully and unconditionally binding in all respects. The Roborock Promoter reserve the right to refuse, withdraw, or disqualify any customer at any time at the Roborock Promoter’s sole discretion. By entering this promotion, You represent and warrant that You are eligible to participate based on the eligibility requirements explained in the Terms & Conditions. You also agree to accept the decisions of the Roborock Promoter as final and binding as they relate to the content of the promotionbundling promotion.

1. Promotion Period:
   This promotion is valid from August 28, 2026, at 12:00 AM (PDT) to September 6, 2026, at 11:59 PM (PDT), while supplies last.
2. The bundling promotion is open to individuals who:

• Are legal residents of [Country/Countries where the bundling promotion is conducted], have a valid email address, and are at least 18 years old or the age of majority in their jurisdiction at the time of entry.

1. Complimentary Gifts:

• Purchases of Roborock Saros 10R include a 1L Cleaning Solution.
• Purchases of Roborock Saros 20 include a 1L Cleaning Solution.
• Purchases of Roborock Qrevo Curv 2 Flow include a 1L Cleaning Solution.
• Purchases of Roborock Qrevo S Pro include a 1L Cleaning Solution.
• Purchases of Roborock Q7 M5+ include 1 Mop Cloth.
• Purchases of Roborock Q10 S5+ include 1 Dust Bag.
• Purchases of Roborock F25 LT include a 1L Cleaning Solution.
• Purchases of Roborock F25 GT (RT) include a 1L Cleaning Solution.
• Purchases of Roborock F25 Ultra include a 1L Cleaning Solution.
• Purchases of Roborock F25 Steam include a 1L Cleaning Solution.
• The discount applied to the Complimentary Accessory cannot be combined with any other ongoing coupons, discounts, or promotional offers unless explicitly stated otherwise.
• Individual items within the promotional offer cannot be substituted for other products, colors, or sizes unless options are expressly provided on the selection page.
• All complimentary gifts and products are subject to stock availability. We do not guarantee the availability of any complimentary gift, products or specific items within a deal.
• No rainchecks will be issued. If an item in the promotion goes out of stock during the Promotion Period, the deal may be deactivated or altered without prior notice.

1. Redemption Method: Complimentary gifts for eligible orders will be automatically added to the order or displayed on the product page or deal page as part of the promotional offer. No promo code is required unless otherwise stated.
2. Shipping Costs:
   Free standard shipping applies to the entire order, including the complimentary gift.
3. Returns:

• To receive a full refund, you must return all products in the deal (including the main product(s), free gifts, and any additional items) together in their original condition.
• Partial returns are not accepted. If you return only part of the deal (e.g., returning only one of the main products, or returning the main product but not the free gift, or returning the free gift but not the main product), you will not be entitled to any refund.
• If you insist on returning only part of the deal, Roborock will not process your refund request and will return all products to you at your own shipping cost.The complimentary gift must be returned along with the purchased product in order to receive a full refund.

1. Improper Conduct:
   If Roborock reasonably determines that a customer has engaged in any improper conduct in connection with this promotion—including, but not limited to, fraudulent activity (e.g., automated purchasing, fake orders), providing false information, disrupting system operations, cyberattacks, or other actions that violate the principles of good faith—Roborock reserves the right, at its sole discretion, to decline eligibility, revoke any issued gift, or cancel promotional benefits.
   Roborock also reserves the right to request the return of any promotional item or compensation received as a result of such improper conduct and to seek full compensation for any resulting losses, including direct financial damage, reputational harm, or reasonable legal and administrative costs.
2. Force Majeure and Program Suspension/Termination:
   In the event of Force Majeure—including but not limited to natural disasters, government actions, epidemics, war, strikes, power or communication failures, or other unforeseen, unavoidable, and insurmountable circumstances—or in cases of systemic technical failures or large-scale abuse that compromise the fairness of the program, Roborock reserves the right to take necessary measures, including suspending, modifying, or terminating this promotion.
3. Limitation of Liability: Policy Changes

• Your entry into Roborock’s promotionbundling promotion constitutes your agreement to release and hold harmless Roborock and its subsidiaries, representatives, affiliates, partners, advertising and promotion agencies, successors, agents, assigns, directors, employees, and officers from and against any and all claims, liability, illness, injury, death, litigation, loss, or damages that may occur, directly or indirectly from your participation in the promotion and/or the 1) purchas ing, receiving, using, or misusing of any product, discounted item, or free gift obtained through the promotion; 2) any type of technical failure; 3) the unavailability or inaccessibility of any transmissions, phone, or Internet service; 4) unauthorized intervention in any part of the entry process or the promotionbundling promotion; 5) electronic error or human error in the promotionbundling promotion administration or the processing of entries.
• Roborock reserves the right to adjust the promotion content and rules as needed. You agree to review the latest version of these Terms before each participation. If you fail to comply with the rules, you are not entitled to benefits under the promotion, and you may choose to discontinue participation.Roborock reserves the right to modify, suspend, or terminate the terms at any time without prior notice, provided that such changes do not affect valid claims already submitted within the guarantee period.

1. Governing Law:

This promotion is governed by THE LAWS OF THE STATE OF DELAWARE, USA, without regard to its conflict of law principles.
Participants waive any right to claim punitive, incidental, or consequential damages, including attorney’s fees, beyond their actual out-of-pocket expenses directly related to participation in this promotion.

Contact:
For questions or assistance, please contact:
📧 support-us@roborock.com

🌐 https://us.roborock.com/

Terms & Conditions – Roborock Product Accessory Voucher Promotion

Agreement to Rules

By participating in this Roborock Accessory Voucher Promotion (“Promotion”), you agree to be bound by these Terms & Conditions (“Rules”) and the decisions of Roborock, which are final and binding in all respects.Roborock reserves the right to refuse, withdraw, or disqualify any participant at its sole discretion.By participating in this Promotion, you represent and warrant that you meet all eligibility requirements set forth in these Terms & Conditions. You further agree to accept Roborock’s decisions regarding the administration and execution of this Promotion.

Promotion Details

1.1 Promotion Period

This Promotion is valid from August 28, 2026 to September 6, 2026, Pacific Time (PDT).

1.2 Eligible Products

This Promotion applies to purchases of the following Roborock products made through the official Roborock US Online Store during the Promotion Period:

• Saros 10R： https://us.roborock.com/products/roborock-saros-10r
• Saros 20： https://us.roborock.com/products/roborock-saros-20
• Qrevo 2 Pro： https://us.roborock.com/products/roborock-qrevo-2-pro

(“Eligible Products”)

1.3 Eligibility

Customers who purchase any Eligible Product during the Promotion Period and complete a qualifying order will receive an accessory voucher based on the purchased product.Only completed and successfully paid orders are eligible for this Promotion.Cancelled, refunded, or invalid orders will not qualify.

1.4 Promotional Benefit

Eligible customers will receive a Roborock accessory voucher based on the purchased Eligible Product as follows:

• Customers who purchase Saros 10R will receive a $150 accessory voucher.
• Customers who purchase Saros 20 will receive a $200 accessory voucher.
• Customers who purchase the Qrevo 2 Pro will receive a $50 accessory voucher.

The accessory voucher can only be used to purchase eligible accessories available on the Roborock official US Online Store.

1.5 Voucher Distribution

Eligible accessory vouchers will be sent to the email address associated with the qualifying orderby [8th Oct, 2026, 15:00 PM Pacific Time (PT)].Customers are responsible for ensuring that the email address provided during checkout is accurate and accessible.

Voucher Usage Rules

2.1 Voucher Validity Period

The accessory voucher is valid until 9th Nov, 2026, 11:59 PM Pacific Time (PT).Expired vouchers cannot be extended, reactivated, replaced, refunded, or exchanged.

2.2 Voucher Redemption

The voucher must be redeemed in a single transaction.Customers must add eligible accessories to their shopping cart and complete checkout in one order.

2.3 Remaining Voucher Balance

If the total value of accessories purchased is less than the voucher amount, the remaining unused balance will automatically expire and cannot be refunded, transferred, or reused.If the total value of accessories exceeds the voucher amount, customers must pay the remaining balance themselves.

2.4 Voucher Restrictions

The accessory voucher:

• Cannot be exchanged for cash;
• Cannot be transferred, sold, or assigned to another person;
• Cannot be applied to previous purchases;
• Cannot be combined with other coupons, discounts, or promotional offers unless otherwise stated.

Returns and Refunds

3.1

If the qualifying product order is returned or cancelled, any unused promotional voucher associated with that order may be cancelled.

3.2

For orders containing accessories purchased using the voucher, Roborock reserves the right to adjust the refund amount based on the actual discount value applied.

3.3

The accessory voucher itself has no cash value and cannot be refunded or exchanged.

General Terms and Conditions

4.1

Roborock reserves the right to modify, suspend, cancel, or terminate this Promotion at any time due to technical failures, fraud, unauthorized intervention, abuse, or other circumstances beyond Roborock’s reasonable control.

4.2

Roborock reserves the right to disqualify customers who:

• Provide inaccurate information;
• Attempt to manipulate the promotion;
• Use fraudulent methods to obtain promotional benefits;
• Violate these Terms & Conditions.

4.3

Roborock reserves the right to correct any errors related to the Promotion, including technical issues, incorrect voucher issuance, or system errors.

Force Majeure

Roborock shall not be responsible for any failure or delay caused by circumstances beyond its reasonable control, including but not limited to natural disasters, government actions, power failures, communication failures, cybersecurity incidents, or system failures.Roborock reserves the right to suspend, modify, or terminate this Promotion under such circumstances.

Disputes

6.1

This Promotion is governed by the laws of the State of Delaware, USA, without regard to conflict of law principles. Under no circumstances in any such dispute shall the customers be permitted to obtain awards for, and hereby waives all rights to, punitive, incidental, or consequential damages, including reasonable attorney’s fees, other than customers’ actual out-of-pocket expenses (i.e., costs associated with entering Roborock’sPromotion. The customers waive all rights to have damages multiplied or increased.

6.2

In the event of any inconsistency between these Terms & Conditions and any promotional materials, these Terms & Conditions shall prevail.

6.3

By participating in this Promotion, customers confirm that they have read, understood, and agreed to these Terms & Conditions.

Bundle-Sale

Agreement to Rules: By entering this “Bundle-Sale” agree to abide by the Terms & Conditions (or “Rules”) and decisions, which are fully and unconditionally binding in all respects. The Roborock Promoter reserve the right to refuse, withdraw, or disqualify any customer at any time at the Roborock Promoter’s sole discretion. By entering this bundling promotion, You represent and warrant that You are eligible to participate based on the eligibility requirements explained in the Terms & Conditions. You also agree to accept the decisions of the Roborock Promoter as final and binding as they relate to the content of the bundling promotion.

1.12TH ANNIVERSARY SALE

Bundle-Sale Details

1.1 When:
Effective from：August 28, 2026 to September 6, 2026, Pacific Time (PDT)

1.2 The bundling promotion is open to individuals who:

• Are legal residents of [Country/Countries where the bundling promotion is conducted], have a valid email address, and are at least 18 years old or the age of majority in their jurisdiction at the time of entry.

1.3 To qualify for the promotional pricing, customers must purchase all items included in the specific bundle within a single transaction.

1.4 Pricing: The bundled price is as displayed on the bunding products page. The discount applied to the bundle cannot be combined with any other ongoing coupons, discounts, or promotional offers unless explicitly stated otherwise.

1.5 Individual items within the bundle cannot be substituted for other products, colors, or sizes unless options are expressly provided on the selection page.

1.6 All bundles are subject to stock availability. We do not guarantee the availability of any bundle or specific items within a bundle.

1.7 No rainchecks will be issued. If an item in the bundle goes out of stock during the Promotion Period, the bundle deal may be deactivated or altered without prior notice.

1.8 Shipping Costs: Free standard shipping will be applied to the entire order.

1.9 Items within a bundle may occasionally ship in separate packages or arrive at different times depending on stock location.

2.Return & Refund

2.1 To receive a full refund, you must return all products in the bundle (including the main product(s), free gifts, and any additional items) together in their original condition.

2.2 Partial returns are not accepted. If you return only part of the bundle (e.g., returning only one of the main products, or returning the main product but not the free gift, or returning the free gift but not the main product), you will not be entitled to any refund.

2.3 If you insist on returning only part of the bundle, Roborock will not process your refund request and will return all products to you at your own shipping cost.

3.Terms and Conditions:

3.1 In its sole discretion, Roborock reserves the right to modify, suspend, cancel, or terminate any and all bundling promotions should non‑authorized human intervention, a bug or virus, fraud, or other causes beyond Roborock’s control impact or corrupt the security, fairness, proper conduct, or administration of the promotion. Individuals who tamper with or attempt to tamper with the operation or the discount application process of the bundling promotion, or who violate these Terms & Conditions, will be disqualified by Roborock in its sole discretion. In its sole discretion, Roborock has the right to maintain the integrity of the promotion, to void any bundle purchase or discount for any reason, including, but not limited to: multiple bundled purchases by the same user in a manner exceeding the promotion’s intended limits; multiple discount claims from the same device beyond the number allowed by the promotion rules; or the use of bots, macros, scripts, or other technical means to artificially obtain the bundle discount. Attempts by any participant to deliberately damage any website or undermine the legitimate operation of any or all bundling promotions may be a violation of criminal and civil laws. If any such attempt is made, Roborock reserves the right to seek damages to the fullest extent permitted by law.

3.2 Roborock is not responsible or liable for any loss, damage, or injury suffered by any participant or customer as a result of participating in or being unable to participate in the bundling promotion.

3.3 Roborock reserves the right to disqualify any participant whom Roborock believes has tampered with the discount application process or the proper functioning of the bundling promotion.

4.Limitation of Liability:

4.1 Your entry into Roborock’s bundling promotion constitutes your agreement to release and hold harmless Roborock and its subsidiaries, representatives, affiliates, partners, advertising and promotion agencies, successors, agents, assigns, directors, employees, and officers from and against any and all claims, liability, illness, injury, death, litigation, loss, or damages that may occur, directly or indirectly from your participation in the bundle-sale and/or the 1) purchas ing, receiving, using, or misusing of any bundled product, discounted item, or free gift obtained through the promotion; 2) any type of technical failure; 3) the unavailability or inaccessibility of any transmissions, phone, or Internet service; 4) unauthorized intervention in any part of the entry process or the bundling promotion; 5) electronic error or human error in the bundling promotion administration or the processing of entries.
4.2 Roborock reserves the right to adjust the bundling promotion content and rules as needed. You agree to review the latest version of these Terms before each participation. If you fail to comply with the rules, you are not entitled to benefits under the promotion, and you may choose to discontinue participation.

5.Improper Conduct and Remedies

5.1 Any attempts to abuse the bundle-sale (including, but not limited to, obtaining discounts or free gifts through improper means as set forth in Section

5.2) will result in: immediate revocation of all benefits obtained under the promotion (including any discount applied, free gift received, or other promotional value).

5.2 If Roborock reasonably determines that a user has engaged in any improper conduct in participating in thisbundle-sale program, including but not limited to: using fraudulent methods to claim the promotional benefit (e.g., scripted purchasing, creating fake orders), providing false information, disrupting system operations, implementing cyber-attacks, or employing any other means that violate the principle of good faith, Roborock shall have the right, at its sole discretion, to deny the promotional discount, void the bundle order, or revoke any free gift already issued. Roborock may also require the user to return any products or gifts obtained as a result of such improper conduct.

5.3 Furthermore, Roborock may require the user to return the products that has already been issued as a result of such improper conduct.

5.4 Permanent ban from future Roborock bundle-sale.

5.5 If the user's improper conduct causes any losses to Roborock (including but not limited to direct economic losses, reputational damage, and reasonable costs incurred for safeguarding rights, such as legal fees), Roborock reserves the right to claim full compensation from the user.

6.Force Majeure and Program Suspension/Termination

6.1 In the event of Force Majeure, which includes but is not limited to natural disasters, government actions, epidemics, war, strikes, power/communication failures, or any other objective circumstances that are unforeseeable, unavoidable, and insurmountable, or in cases of systemic technical failures or large-scale cheating that severely compromises the fairness of the program, Roborock reserves the right to take necessary measures. These measures may include suspending, modifying the program rules, or terminating thebundle-sale.

7.Disputes

7.1 THE Roborock’s bundle-sale IS GOVERNED BY THE LAWS OF THE STATE OF DELAWARE, USA WITHOUT RESPECT TO CONFLICT OF LAW DOCTRINES. Under no circumstances in any such dispute shall the entrants be permitted to obtain awards for, and hereby waives all rights to, punitive, incidental, or consequential damages, including reasonable attorney’s fees, other than entrants’ actual out-of-pocket expenses (i.e. costs associated with entering Roborock’s bundle-sale. The entrants waive all rights to have damages multiplied or increased.

7.2 In the event of any inconsistency between these Terms and any advertising, promotional, publicity and other materials relating to or in connection with the bundle-sale, these Terms shall prevail.

7.3 By participating in the Roborock’s bundle-sale, You, the Entrant, have affirmatively reviewed, accepted, and agreed to all of the Terms & Conditions.

Order Threshold Discount Promotion Terms & Conditions

Agreement to Rules: By entering this Order Threshold DiscountPromotion (the "Promotion"), You (the"Entrant") agree to abide by the Terms & Conditions (or the "Rules") and decisions, which are fully andunconditionally binding in all respects. The Roborock Promoter reserves the right to refuse, withdraw, ordisqualify any customer at any time at the Roborock Promoter'ss sole discretion. By entering the promotion,You represent and warrant that You are eligible to participate basedon the eligibility requirements explained inthe Terms & Conditions. You also agree to accept the decisions of the Roborock Promoter as final and bindingas they relate to the content of the promotion.

1. Eligibility

• Customers must register an account on the Roborock’s official website (providing a valid email address and agreeing to the Terms of Registration and Privacy Policy) and be logged in at checkout to receive this Promotion. Orders placed without registration or while logged out are not eligible.
• Each account may apply only one discount tier per order (tiers are not cumulative — see Section 5).
• This Promotion is available to customer accounts held by individuals who are at least 18 years old (or the age of legal majority in the applicable jurisdiction) with full legal capacity. Where an account is held by a minor, such account and any related data will be handled in accordance with the minors’ data provisions in the Roborock’s Privacy Policy.
• Roborock reserves the right to disqualify accounts engaged in abusive conduct (e.g., bulk registration, fraudulent activity, or exploitation of system errors) from the Promotion, to cancel the discount applied, or to recover discounts already granted, and will provide the affected customer with an explanation in accordance with applicable law, whether in advance or after the fact.

Promotion Period

US: 2026/08/28 - 2026/09/06 PDT

Discount Tiers

During the Promotion period, once a customer is logged in at checkout, the system automatically applies the highest discount tier for which the order qualifies, based on the merchandise subtotal in the shopping cart (calculation basis set out in Section 4). No coupon code, voucher redemption, or manual action is required — the discount is automatically calculated and deducted from the order total at checkout.

Order Threshold (pre-tax merchandise subtotal)

Discount Amount

$600 $50 off

$800 $70 off

$1,000 $100 off

Order Value Calculation Basis

• The qualifying threshold ($600/800/1,000) is calculated as the merchandise subtotal (unit price × quantity for all items in the cart) plus the applicable Value Added Tax (VAT) or sales tax charged at checkout — i.e., Threshold Amount = Pre-Tax Merchandise Subtotal + Applicable Tax. Shipping fees are excluded from the threshold calculation.
• The following are excluded from both the threshold calculation and the discount deduction: shipping fees; the purchase amount of gift cards or store credit; any gift card/store credit amount applied as payment.
• The discount amount is deducted directly from the combined tax-inclusive order amount (merchandise subtotal plus tax). Because applicable tax rates vary by jurisdiction, the quantity of merchandise required to reach a given discount tier may differ slightly depending on the customer’s location and applicable tax rate. The exact threshold and resulting discount are displayed in real time at checkout.
• Where the discount causes a change in the taxable amount, applicable tax is recalculated based on the tax basis required by the relevant jurisdiction. Where local law requires tax to be calculated on the pre-discount amount, that requirement will govern.

Stacking and Exclusivity

• This is a tiered discount promotion; the system automatically applies the single highest tier for which the order qualifies. Discount amounts across tiers are not cumulative (e.g., an order of $1,000 receives a $100 discount, not $50+$70+$100).
• Whether this Promotion may be combined with other promotions (e.g., limited-time sales, promo codes, member pricing, new-customer discounts) is governed by the stacking rules displayed on the relevant promotion page and at checkout. Unless a page expressly states that stacking is permitted, this Promotion is, by default, not combinable with other order-level discounts, and the system will automatically apply whichever discount is most favorable to the customer.
• The discount under this Promotion has no cash value, cannot be redeemed for cash, and cannot be transferred to another account.

Returns, Refunds, and Discount Adjustment

Consistent with the EU Consumer Rights Directive (2011/83/EU) and applicable North American consumer protection laws, a customer’s statutory right to withdraw from a purchase without giving a reason (within 14 calendar days of receipt for the Europe Region) is not limited or excluded by participation in this Promotion.

• If a return causes the combined value of the retained merchandise plus its associated tax to fall below the threshold originally applied, the Company will recalculate the discount based on the tier corresponding to the retained amount, deduct any resulting overpaid discount amount from the refund, and disclose the calculation method to the customer as part of the refund notice.
• If, after the return, the order (merchandise amount plus tax) still qualifies for the original tier or a higher tier, the discount is unaffected and the merchandise amount and corresponding tax are refunded proportionally.
• For returns or exchanges arising from causes not attributable to the customer (e.g., defective goods, mis-shipments), the discount adjustment follows the same principles above; however, any resulting shortfall attributable to the Company’s own error will be borne by the Company and will not be deducted from the customer’s entitlement.

Taxes and Invoicing

VAT, sales tax, or other applicable consumption taxes for this Promotion are calculated and collected in accordance with the tax laws applicable to the customer’s delivery address or billing address. For the Europe Region, where the order qualifies for treatment under the EU’s One-Stop-Shop (OSS) VAT scheme for cross-border e-commerce, tax will be calculated at the rate applicable in the customer’s member state and displayed as tax-inclusive. For the North America Region, tax is calculated based on the applicable state/provincial and local sales tax rules and, in some jurisdictions, may be itemized separately at checkout. The invoice or electronic receipt issued will accurately reflect the actual amount paid after the discount and the corresponding tax, for the customer’s records.

Eligible Products

This Promotion applies to all products available for sale on Roborock's official online store, with no product or category exclusions. Any order placed through a registered account will automatically receive the corresponding discount under Section 3, provided the combined merchandise subtotal and applicable tax (excluding shipping) meets the qualifying threshold — customers do not need to verify individual product eligibility.If Roborock later needs to exclude specific products from this Promotion (for example, due to restocking, changes in applicable law, or other reasons), such exclusions will be clearly indicated on the relevant product detail page and at checkout in advance, and will not apply retroactively to orders already placed.

Customer Data and Privacy

Participation in this Promotion requires account registration. The Company processes personal data provided by customers in accordance with the General Data Protection Regulation (GDPR, applicable to Europe Region customers) and applicable U.S. state privacy laws (e.g., the California Consumer Privacy Act/CPRA, applicable to North America Region customers), solely for the purposes of account verification, order processing, discount eligibility verification, and necessary fraud prevention. Customers have the right to access, correct, delete their personal data, and withdraw consent, as further described in the Company’s Privacy Policy.

Changes, Suspension, and Termination

• Roborock reserves the right, to the extent permitted by law, to change the thresholds, discount amounts, eligible products, or to end this Promotion early. Any such change or termination will be communicated to customers in advance via the promotion page, or email, and will not affect the entitlement of orders that were validly placed and met the applicable conditions before the change took effect.
• If a discount is applied in error due to a system malfunction, mispricing, or force majeure, Roborock may, after verification, contact the customer to correct the error and will comply with applicable consumer protection obligations in doing so, including offering the customer the option to cancel the order.